Refund policy
Standard US Returns
Because each item is printed to order, I’m unable to offer open returns or exchanges. However, if your order arrives damaged or there’s an issue with the product, please reach out, and I’ll absolutely make it right.
As a small independent studio, each order is created especially for you, which helps reduce waste and overproduction. Thank you so much for understanding and supporting my work.
That being said, if you are unhappy with what you receive, please email me at: hello@kimkohome.com
Did Your Item Arrive Damaged?
Please email hello@kimkohome.com the following information:
- Your order number (if you don't have it, the email you used to place your order)
- A photo of the damaged item
- Was the box damaged too? Please let me know and include a photo
European Union Customers – Right of Withdrawal
If you are a consumer residing in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason, in accordance with applicable EU consumer protection laws.
To exercise your right of withdrawal, you must notify Kimko within the 14-day withdrawal period by using the withdrawal function available on our website (where available) or by contacting us at hello@kimkohome.com with your name, order number, and a clear statement that you wish to withdraw from your purchase.
After notifying us, you must return the item within 14 days. Items must be returned in their original condition and packaging. Unless otherwise stated, customers are responsible for the cost of return shipping.
Once we receive and inspect the returned item, we will issue a refund to your original method of payment within the timeframe required by applicable law. Original standard shipping charges will be refunded where required by EU law.
